Frequently Asked Questions
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To Place an Order:
Call us toll free at 1-888-440-2776 (ARRO)
In New Jersey, call (201) 567-4112
Fax your order to (201) 567-1373
Email your order to  
Contact us via snail mail:
Arro-Mark Company, L.L.C.
158 West Forest Avenue
Englewood, New Jersey 07631 USA  
To Request a Sample or a Printed Catalog:
You may contact us directly via phone, fax or e-mail us at In your email please be sure to indicate your Name, Company, Address, Phone number, type of Sample with Model # and color and any other information you wish to include.  
To Locate the Correct Model Numbers:
Model numbers are specified on the product page and catalog page of each respective product.  Please note that for items yet to be added to our system, the model number "00000" will be listed. Please contact us for additional assistance or if you have any questions.
Software Required to View this Website:
​Internet Explorer and older counterparts are no longer supported by Microsoft. Our website uses technology that was released after the last release of Internet Explorer in 2016. Click here to find an internet browser suitable for contemporary web browsing.
Software Required to View our Printable Documents:
Click here to download Adobe Acrobat Reader which is required to view all our printable files.
Click here to browse our printable files.
Email Changes:
If you have any old catalogs, literature, or business cards featuring any of our old email addresses, please be aware that we have updated our email system September 2017. Please send all email communications to
Additional Help:
If your have any questions about our products or require additional assistance, please contact us toll free at 1-888-440-2776 (ARRO) or email us at
Click here for Terms and Conditions of Sale
When you see this seal, the referred markers use Arro-Mark® Company L.L.C.’s patented valve-controlled mechanism. This is how the nib is exposed to the paint inside the barrel. By applying pressure to the tip so that it recedes inside the marker, the valve opens and saturates the nib with paint or ink. When you let go of the pressure, the valve closes. After the initial inking process, the pressure to the nib created from normal writing use will, in most cases, sufficiently supply the nib with paint. When the marker is not in use, the paint contained inside the barrel is completely sealed. As opposed to capillary action pens, valve-controlled markers can be stored in any orientation without drying out. Our valve-controlled technology allows the user ultimate control over how much paint or ink can fill the nib.

Nib Icon Guide:

4oz, 6oz, and 1gal Containers:
Available where specified
Blister Carded:
Any Arro-Mark® marker can be ordered individually blister carded. Item # Color Code + C
Specialty Nibs:
Arro-Mark® offers a great variety of nibs for specialty applications in varying shape, size, material, flow velocity, and temperature tolerance. We will work with you to create the pen your specialized application calls for.
Specialty Colors or Formulas:
Arro-Mark® makes all its own inks and paints. We are in the practice of making custom color variations and new ink / paint formulations for specific application needs. Try us, we can make it for you.
Instructions for refilling our refillable markers:
Use needle-nose pliers to carefully remove the red plug stopper from paint bottle and dispose. Screw spot cap onto paint bottle head firmly. Place marker barrels into refill holder, making sure marker barrels are standing up straight. Open cap tube. Pour paint into barrel without letting any paint touch the top insides of the barrel. No need to squeeze bottle for paint flow. Screw on front section of marker very tightly. Press down on marker tip a few times after tightening to release any trapped air. Close bottle spout after use.To start marker paint flow, turn tip down, and depress nib until nib is wet.
California Proposition 65:
Labeling requirements vary per state and country. California’s recent amendment to their Prop. 65 requires us to display a warning if a product contains chemicals recognized by the State of California to pose risks of cancer or developmental harm. On our product labels, SDS sheets, website pages, and in the product descriptions of our catalog, we display all required warnings according to California Prop. 65.
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