Frequently Asked Questions

To Place an Order:


Call us toll free at 1-888-440-2776 (ARRO)


In New Jersey, call (201) 567-4112


Fax your order to (201) 567-1373


Email your order to



Contact us via snail mail:


Arro-Mark Company, L.L.C.

158 West Forest Avenue

Englewood, New Jersey 07631 USA



To Request a Sample:


You may contact us directly via phone, fax or e-mail us at


In your email please be sure to indicate your Name, Company, Address, Phone number, type of Sample with Model # and color and any other information you wish to include.



Software Required to View this Web Site:


Click here or below to download

Adobe Acrobat Reader

(required to view PDF files).


To Locate the Correct Model Numbers:


Model numbers are specified on the page in website and catalog of each respective product.  Please note that for items yet to be added to our system, the model number "00000" will be listed.


Please contact us for additional assistance or if you have any questions.



To Find the Correct Nib Size:


To find a nib size that best suits your requirements, please download our guide to nib sizes (Adobe Acrobat Reader is required to view this file).



Email Changes:


If you have an old catalog featuring any of our old email addresses, please be aware that we have updated our email system September 2017. Please send all email communications to



Additional Help:


If your have any questions about our products or require additional assistance, please contact us toll free at 1-888-440-2776 (ARRO) or email us at

©2017, 2018 Arro-Mark Company, L.L.C.

158 West Forest Avenue

Englewood, NJ 07631 USA

Toll Free: 1-888-440-2776 (ARRO)

If in New Jersey: (201) 567-4112

Fax: (201) 567-1373